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FREQUENTLY ASKED QUESTIONS

  • Secured by Design (SBD) is the UK Police flagship initiative supporting the principles of “designing out crime” through the use of effective crime prevention and security standards. Safes with the "Secured by Design" logo have been tested and approved to the exacting Police Standards. Visit their website at - http://www.securedbydesign.com/index.aspx

And we will give you a quote for the job.

  • This is available on all Dudley safes for a small additional cost. Please call for a quotation.
  • We work closely with a number of UK manufacturers, and in some cases can offer a bespoke solution for a reasonable price. Give us a call and we will do all we can to help.
  • Depending on the weight and size of the safe, and the type of stairway, we can install your safe up or down stairs. To get a quotation for the installation, please complete the delivery form and send it to us.
  • If the safe is going to another story via a suitable lift, there may not be an additional charge. Please contact us for a confirmation.
  • There are two possibilities. Some safe manufacturers, for example Dudley Safes, can supply safes with a fixing hole in the rear, making them suitable for fixing to a solid wall. If there isn’t a suitable wall, the safe can be chemically bonded to the floor.  
  • All Cash Rated safes must be fixed to the floor or in some cases, to a solid wall. For most safes with a cash rating £1,000 to £5,000, they are suitable for DIY installation. Please follow the installation instructions supplied with the safe.
  • For “Graded” safes with a Cash Rating of £6,000 and above, our prices includes delivery and bolt down. This is done by our team of professional safe engineers.
  • Sorry, for security reasons, there is no “magic code” to get into a safe. Call us and we can arrange for an engineer to drill open the safe.
  • The idea behind a safe is that people can’t get into it without the right key of code. If you have lost your keys, the only solution is to get a locksmith or safe engineer to “pick” the lock to gain access. In some cases a new lock can be fitted with two new keys. Call us and we can arrange for an engineer to do the job.
  • You can change the combination on your safe yourself. To do this, follow the instructions supplied. On some locks, there is a code for a “manager”, and in this case, only the “manager” can change codes or add or delete users.
  • All Electronic Combination locks give an audible of visual indication when the batteries are getting low. It is advisable to install a fresh set of high quality batteries as soon as this happens.
  • On safes with cash rating below £4,000, they are often supplied with a mechanical override key that can be used to open the safe and replace the internal batteries. Some safes will have the batteries on the outside of the safe, or an external battery contact. Where there are external battery contacts, hold a fresh battery to the contacts for around 30 seconds and then open the safe.
  • A standard key lock is a perfectly good solution, but bear in mind that you must keep the two safe keys secure and away from the safe. With an electronic combination lock you have no keys to keep safe, and you can have more users with their own codes to access the safe if required. User codes can be changed by the “manager” if needed. Electronic combination locks are nearly all battery powered and will indicate when the batteries need changing. Mechanical combination locks are available. They don’t need batteries, and there are no keys to keeps secure. However, it does take a bit longer to dial in the code, so may not be suitable if you are accessing the safe frequently.
  • Be sure to look at the internal dimensions of the safe. Most safes have a double skin that makes the internal size quite a bit smaller than the external dimensions. As with the cash rating, leave yourself a bit of spare space for the future.
  • Safes that are to protect paper documents against fire are designed to keep the internal temperature of the safe below 177°C for the quoted period of 30, 60, 90, 120 and 180 minutes. At this temperature, digital storage media will be destroyed.
  • In some cases, an additional Data Protection case can be installed in the document safe to give protection for paper and data media.
  • If you have a large physical volume of data to protect, it is best to buy a Data safe which will keep the internal temperature below 52°C.
  • Safes that are to protect paper documents against fire are designed to keep the internal temperature of the safe below 177°C for the quoted period of 30, 60, 90, 120 and 180 minutes. At this temperature, digital storage media will be destroyed.
  • In some cases, an additional Data Protection case can be installed in the document safe to give protection for paper and data media.
  • Where you see the AIS (Association of Insurance Surveyors) logo on our products you can rest assured that the safe will be given its full rating by all major UK insurers. The badge means that the AIS have been given a copy of the test certificate and have recognised it to be valid, and from a reputable test house. The safe will be listed in their Official Safe List that is used by most insurance companies in the UK.
  • The Cash Rating indicates what an insurance underwriter will insure the contents of the safe for and can usually be multiplied by 10 times for valuables. This means that a safe with a £1000 cash rating would be suitable to protect £1,000 cash or £10,000 of valuables. Cash ratings are a guide to the security level of the safe; the higher the rating, the more resistant the safe is to attack.
  • The cash ratings are only a guide and assume that the safe is correctly installed. Insurance underwriters may require a higher or lower rating depending on the perceived risk, location etc. It is important to check with your insurance company and get their approval, before purchasing a safe.
  • Yes, they do look very similar, but there is a huge difference in the construction and security measures in the range of safes from the small Home Safe to a High Security safe to protect £100,000 cash.
  • As the cash rating increases, the number and strength of the bolts increases. The filler material between the inner and outer body shells becomes more resistant to cutting, drilling and burning. The areas round the lock and bolts are strengthened with hardened steel plates.
  • All these measures make the safe more resistant to attack, and increase the time it would take to break into.
  • The resistance to attack is taken into account by the safe testing organisations, and they allocate the relevant cash rating.